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Get help understanding and paying your bill

Big things are coming at EE

BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

Use the troubleshooter tool to get help:

  • checking charges on your bill
  • understanding price changes and increases
  • finding account information
  • paying your bill 
  • changing your payment type
  • if you can’t pay your bill
  • if you don’t understand your bill

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