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Why doesn't stuff I’ve added to BT Cloud always show up immediately on my phone or tablet?

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The BT Cloud apps for iOS, Android and Windows Phone regularly update themselves to show you the latest content you’ve added to BT Cloud. But there are a few reasons why newly added content might not appear straight away, such as:....

The BT Cloud apps for iOS, Android and Windows Phone regularly update themselves to show you the latest content you’ve added to BT Cloud. But there are a few reasons why new content might not appear straight away, such as:

  • Your phone or tablet is low on battery, and BT Cloud is helping you save power by not updating
  • There isn’t a Wi-Fi connection available, and you’ve set the app to not sync over your mobile data connection
  • Your phone’s operating system is preventing BT Cloud from running in the background

Can I get the mobile apps to update?

Yes, you can manually trigger our mobile apps to update themselves. To do this:

  1. Go to the "Activity" screen on the BT Cloud main menu

    Triggering mobile apps to update themselves

  2. Pull down on the screen to refresh

    Triggering mobile apps to update themselves

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