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Big things are coming at EE

BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

Report your problem

Quickest way

Text us

Text CHECK followed by your landline number to 61998
(charge may apply at your standard rate)

  • We’ll run tests on your connection to find out what’s going on
  • If you need an engineer, we’II text you in 15 mins to book a slot
  • If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue

        Monday-Friday 8am- 9pm
          Saturday and Sunday 8am - 8pm

Use troubleshooter

  • Run tests to find fault and solution in 10-30 mins
  • Report unresolved problem
  • Get engineer visit arranged for major faults

Use troubleshooter

  • Run tests to find fault and solution in 10-30 mins
  • Report unresolved problem
  • Get engineer visit arranged for major faults

Use troubleshooter

  • Run tests to find fault and solution in 10-30 mins
  • Report unresolved problem
  • Get engineer visit arranged for major faults

Need more help?