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There’s a problem with your broadband line

Big things are coming at EE

BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

BT Home Hub 4 and 5 - Flashing Red Broadband Light 

How to fix problem: 

Check all the cables are plugged in correctly and that it’s after midnight on the day we switched on your broadband.


BT Home Hub 4 User Guide (1.5MB)

BT Home Hub 5 User Guide (689 KB)

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