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Big things are coming at EE

BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

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Finding your landline number

  •  Look on your recent bill 
  •  Call your mobile from your landline phone to see the number displayed

 

 

Compensation for loss of service

We know you need your broadband and landline to stay connected.
So if we’re late activating or repairing your connection you’ll automatically
get compensation.

Read more about compensation >

 

 

Broadband - Current Service Issue

We're sorry about the problem - we're working on fixing it.

Reported:

Not available

Estimated fix time:

Sorry we can't provide a fix date at the moment. Please check again later.

Still need help ?

Quickest way

Text us

Text HELP followed by your landline number to 61998 (charges may apply at your standard rate).

 

We’ll run tests on your connection to find out what’s going on

 

If you need an engineer, we’ll text you in 15 minutes to book a slot

 

If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue

Monday to Friday 8am - 9pm
Saturday and Sunday 8am - 8pm

Use troubleshooter

 

Run tests to find fault and solution in 10-30 mins

 

Report unresolved problem

 

Get engineer visit arranged for major faults

Get help to fix your problem

 

Text us

Text PHONE followed by your landline number to 61998
(charge may apply at your standard rate)

  • We’ll run tests on your connection to find out what’s going on
  • If you need an engineer, we'll text you in 15 mins to book a slot
  • If an engineer isn't needed, our brilliant UK and Ireland based
    team will call you within 30 mins to help solve your issue

         Monday-Friday 8am- 9pm
         Saturday and Sunday 8am - 8pm

 

 

Use troubleshooter

  • Run tests to find fault and fixes in 10-30 mins
  • Report unsolved problems
  • Book engineer visit for major faults

 

Log in to troubleshooter

 

Still need help ?

Get support from our TV help pages.

Next 

 

Want to check your mobile service?

We're proud to use the EE network for our mobile service. To check your mobile signal status, use the EE coverage and network checker.

Need more help?



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