BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.
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Monday to Sunday 7am - 10.30pm
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Text us
Text HELP to 61998 (charges may apply at your standard rate).
We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.
Monday to Friday 8am - 9pm
Weekends and bank holidays 8am - 8pm
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Our brilliant teams are all based in the UK or Ireland.