Here are some answers to help you

• How can I tell if my email account is no longer secure?

  If your account has been secured, find out how to recover it and guard against the same problem in the future.

• How to create strong passwords and keep them secure

  Read our helpful advice on creating strong passwords, from choosing different passwords for each account you own to using a mix of letters and numbers.

• How to deal with spam in BT Email

  Inbox full of junk? How to deal with spam and other unwanted emails, including how BT's spam filters work and how to use features like blocking senders.

• What is a phishing scam? Is the email I have received genuine?

  Learn about phishing email scams and how to protect yourself.

• What is Spam, Phishing and “spoofing"?

  If your email account has been compromised it can potentially be used to send spam emails or viruses to people in your address book.

• I've got a "failed delivery message". What does this mean?

  Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem".