08, 09, 118, and 03 numbers are usually numbers for organisations such as banks, travel services, government departments, or voting for TV shows.
Use this page to find out:
- how much it costs to make calls to numbers that begin with 08, 0844, 0845, 0871, 09, 0900, 03 or 118
- why you may be charged more than our charges (service charges)
- how to avoid call charges
- how to complain about high call charges to certain organisations
Call charges
This table shows what we will charge when you make a call (known as an ‘access charge’). Some organisations will also charge a ‘service charge’.
|
Number |
BT Landline |
BT Mobile |
|---|---|---|
|
09 |
22.84p per minute (plus service charge) on any plan - calls are not included in unlimited minutes |
39.19p per minute (plus service charge) on any plan - calls are not included in call plan minutes |
|
0870 |
Free using call plan minutes (22.84p per minute after you’ve used up your minutes) |
39.19p per minute (plus service charge) on any plan - calls are not included in call plan minutes |
|
087 (excluding 0870 numbers) |
22.84p per minute (plus service charge) on any plan - calls are not included in unlimited minutes |
39.19p per minute (plus service charge) on any plan - calls are not included in call plan minutes |
|
0845 |
Free using call plan minutes (22.84p per minute after you’ve used up your minutes) |
39.19p per minute (plus service charge) on any plan – calls are not included in call plan minutes |
|
084 (excluding 0845 numbers) |
22.84p per minute (plus service charge) on any plan - calls are not included in unlimited minutes |
39.19p per minute (plus service charge) on any plan – calls are not included in call plan minutes |
|
0800, 0808 |
Free |
Free |
|
118 |
22.84p per minute (plus service charge) on any plan - calls are not included in unlimited minutes |
39.19p per minute (plus service charge) on any plan - calls are not included in call plan minutes |
|
03 |
Free using call plan minutes (22.84p per minute after you've used your minutes) |
Free using call plan minutes (45.72p per minute after you've used your minutes) |
Service charges: why calls may cost more than our charges
We can only tell you what we will charge for a phone call (the 'access charge'). Organisations may also charge you a 'service charge'.
We have not control over service charges. Always check if there is a service charge before you call.
To complain about peremium rate numbers or get a refund, you should first complain to the company that runs the service. If your complaint isn't resolved, you can complain to the Phone-paid Services Authority.
Avoid high call charges
You can:
- block premium rate numbers - your phone won’t let you call premium rate numbers
- change your call plan - get more calls for included in your allowance
Exceptions to free calls
Calls to 0870 and 0845 will start being charged if you make a total of 1,000 minutes of calls or 150 calls in a rolling 30-day period. This is our ‘fair usage’ policy.
Free calls don’t include calls to ‘direct-access’ numbers. These are numbers which direct you to another number after you call and 0845 or 0870 number.