Here are some answers to help you

• Help reporting and fixing landline problems online

  Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online.

• Video- How to test your phone line and check your telephone equipment

  Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using.

• Digital Voice: I have a problem with my service

  Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions.