Report and track your BT problem

Big things are coming at EE

BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

Important Notice

We’re currently making network improvements and this may cause temporary disruption to services. If you experience this, please wait 15 minutes and then restart your hub.

Have a problem with your product or service? You've come to the right place. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running.

Report

Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit.

Broadband

Test your broadband

Run tests to look for a fault and get a fix in less than 5 minutes

Book an engineer visit for major faults

Restart your router and get a call back if you're still having problems

Text us

Text HELP to 61998 (charges may apply at your standard rate).

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday, 8am to 9pm

Weekends and bank holidays, 8am to 8pm

Landline

Text us

Text PHONE to 61998 (charges may apply at your standard rate).

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Use troubleshooter

Run tests to find fault and solution in 10-30 mins

Report unresolved problem

Get engineer visit arranged for major faults

BT Sport

Phone or online chat

Report your BT TV fault by phone or speak to an advisor online.

Fix problems using our online guides

Mobile

Test your broadband

Run tests to look for a fault and get a fix in less than 5 minutes

Book an engineer visit for major faults

Restart your router and get a call back if you're still having problems

Text us

Text HELP to 61998 (charges may apply at your standard rate).

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday, 8am to 9pm

Weekends and bank holidays, 8am to 8pm

Text us

Text PHONE to 61998 (charges may apply at your standard rate).

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

Use troubleshooter

Run tests to find fault and solution in 10-30 mins

Report unresolved problem

Get engineer visit arranged for major faults

Phone or online chat

Report your BT TV fault by phone or speak to an advisor online.

Fix problems using our online guides

Error codes

Enter your error code and we’ll tell you how to fix it

Your remote control

Your control doesn’t work, is lost or stolen, or needs to be reset

Channel, picture or sound problems

Bad quality or missing channels

Sound issues, such as if you can’t hear the sound, out-of-sync sound or sound breaking up

Recording BT TV

Fix recording issues

Set up or connection

Help setting up and connecting BT TV

Report

Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit.

Broadband

Landline

BT Sport

Phone or online chat

Report your BT TV fault by phone or speak to an advisor online.

Fix problems using our online guides

Error codes

Enter your error code and we’ll tell you how to fix it

Your remote control

Your control doesn’t work, is lost or stolen, or needs to be reset

Channel, picture or sound problems

Bad quality or missing channels

Sound issues, such as if you can’t hear the sound, out-of-sync sound or sound breaking up

Recording BT TV

Fix recording issues

Set up or connection

Help setting up and connecting BT TV

Mobile

Phone or online chat

Report your BT TV fault by phone or speak to an advisor online.

Fix problems using our online guides

Error codes

Enter your error code and we’ll tell you how to fix it

Your remote control

Your control doesn’t work, is lost or stolen, or needs to be reset

Channel, picture or sound problems

Bad quality or missing channels

Sound issues, such as if you can’t hear the sound, out-of-sync sound or sound breaking up

Recording BT TV

Fix recording issues

Set up or connection

Help setting up and connecting BT TV

New Broadband customer?

Your broadband speed can vary for the first 10 days after connection as your line adjusts. Use our troubleshooter if you’re experiencing slow speed after this time.

Learn more about connecting to broadband

Track fault

Check the progress of your reported problem.

Track mobile repair

Check the progress of your mobile repair.

Track repair

Need more help?

More options

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