Scam calls

Fraudsters are known to make calls claiming to work for BT, when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

We take these cases very seriously. So please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

Scam calls

Fraudsters are known to make calls claiming to work for BT, when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

We take these cases very seriously. So please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

Think you've been hit by a scam call?

Report a scam call

What to look out for

There are some things we'll never ask you for over the phone. If someone claiming to be from BT asks you any of these, it's probably a scam.

Your computer

We'll never:

Call to tell you we've found a problem with your computer
Ask for payment details over email
Call out of the blue and ask for remote access to your computer or other devices.

Your broadband service

We'll never call and:

Tell you your router or IP address has been compromised
Tell you your broadband has been hacked
Threaten to disconnect your service unless you make a payment immediately.

Your bank account

We'll never:

Ask for your PIN or online banking password
Ask you to transfer money via PayPal or money transfer websites
Send someone to your home to collect money.

Ways you can stay protected

This helps you block calls from suspicious numbers. Our blacklist diverts 99% of known nuisance numbers and you ca create your own blacklist to block other numbers too. But remember, we can’t block 100% of these calls, some may still slip through when the scammers change their number.

You can protect two devices from viruses and spyware with McAfee ® Intel Security that’s included in all our broadband packages.

Keep you and your family safe when browsing online. Web Protect warns you when you’re about to visit a website that may have harmful content on it.

Here are some helpful links

Reporting to police

Action Fraud – the UK's fraud and cyber crime reporting centre >

Advice and protection

Get Safe Online – advice on protecting yourself online >

The Little Book of Big Scams – advice from the Met police >

Help and support

Cifas – help protect yourself from identity fraud >

Victim Support – independent charity for the victims of crime >

Need more help?

More options

Ask the BT Community >

Make a complaint >