Your BT Terms and Conditions

Have you received a letter or e-mail from us about changes to your terms and conditions?
Read our terms.

When you buy a product from us we agree to enter into a legal contract together. We call this our Agreement.

We have separate Agreements for each of our products. Each Agreement includes the terms which we agree to, such as our promise to provide you with a service and your promise to pay for it (for example).

Each Agreement might have terms that look the same, but there are important differences. You should read each separate Agreement in full. To help with this, we’ve included a set of Frequently Asked Questions (FAQs) at the start of each Agreement.

1. Our Agreement
2. Our Prices and Special Offers
3. Our Privacy Policy
4. Our Acceptable Use Policy
5. Agreement Updates
6. Your Consumer Rights
7. Other Legal Stuff
8. How to Contact Us

Watch this short video explaining the most important bits of our BT terms and conditions.

1. Our Agreement

You can read our Agreement by clicking on the product you have with us below:

• BT Home Phone & Broadband, for all customers whose contracts started on or after 1st September 2020 and anyone whose contract started before 1st September 2020 and ended on or before 31st March 2022
• BT Home Phone & Broadband, for all customers whose contracts started before 1st September 2020 and will end after 31st March 2022
• BT Digital Voice
• BT TV, from 1 June 2022
• BT Sport, from 1 September 2020
• BT Sport Monthly Pass
• BT Mobile, from 1 June 2022
• BT Cloud
• BT Email
• BT Virus Protect
• Special BT and EE discount
• BT Wi-fi, BT Home IT Call, Aerial Installation or the Supporters Club terms and conditions
• BT Halo 3 and 3+ terms and conditions
• Complete Wi-Fi service terms and conditions
• Britbox on BT terms and conditions
• Xbox Game Pass Ultimate on BT terms and conditions
• BT Home Essentials terms and conditions
• BT Hybrid Connect terms and conditions

Previous terms and conditions:

• BT Email before 27th October 2022
• BT TV before 1 June 2022
• BT Mobile before 1 June 2022
• BT Home Phone and Broadband
• BT Mobile before 1 September 2020
• BT Halo 1 and 2 terms and conditions
• BT Cloud

2. Our Prices and Special Offers

We have set out our prices in a separate document called our Tariff Guide.

Read our Tariff Guide.

Some of our Special Offers also have their own terms.

3. Our Privacy Policy

Our Privacy Centre includes lots of detail about how we collect and use your personal information.

Access the Privacy Centre.

4. Our Acceptable Use Policy

Our customers should be able to use our services to express themselves and share information. But we also believe that there should be certain rules on how are services are used to protect the safety and rights of other users.

Our Acceptable Use Policy explains what those rules are and what action we may take if you breach them.

Read our Acceptable Use Policy.

5. Updates to our Agreement

We sometimes have to make changes to your terms and conditions. When we do, we'll let you know.
Read a summary of key changes.

6. Your Consumer Rights

As a UK consumer you have certain legal rights. These rights are in addition to any specific rights included in your Agreement with us.

Read about your Consumer Rights.

7. Other Legal Stuff

Read about other legal stuff.

8. How to Contact us

If you have any questions about our Agreement you can call us on 0800 800 150. Calls are free from landlines and BT mobiles, and charged at your operator's standard rate from other mobiles.