Welcome to BT Mobile
Refreshingly simple plans with service you can count on
Why BT Mobile?
Already a BT customer?
We’ll give you a £5 discount on your mobile, every month. Plus BT Halo customers get double data.
Customer service experts
Our team are all based in the UK and Ireland – and will handle your switch-over from start to finish.
A great connection
Our network covers 99% of the UK. Plus, get online for free with over 5 million wi-fi hotspots nationwide.
Money-back guarantee
Try a SIM Only or Family SIM plan and if you’re not happy within the first 30 days, you’ll get your money back.
Coverage checker
Use our coverage checker to search for a place or postcode and find out the signal strength in your area.
Get mobile accessories at BT Shop
Fancy upping your listening game with Apple AirPods?
BT Shop is packed with all the mobile accessories you could ever need.
Frequently asked questions
If you have broadband from BT at home you can get a £5 discount on mobile plans with us. You don't need to be the account holder – you simply need to live in a house or flat with a broadband connection from BT. What's more, everyone in the house can benefit from the discount.
Simply tell us you have broadband at home and we’ll show you the plans with a discount.
Not a problem! All you need to keep your number is a PAC code from your old mobile provider. A PAC code is 9-character code like 'ABC123456', that allows us to transfer your number from your old provider to BT. Once you've activated your SIM you can give us your PAC code and the transfer usually takes 24 hours. We'll keep in touch with you to let you know what's happening.
You can only order one mobile plan at a time, but that order can include multiple Family SIMs and you can come back later and order a second plan if you'd like. You're allowed up to five plans per account, but there's no limit to the number of people in a house that can order.
If you bought your phone from another mobile provider, it might be locked to only work with one of their SIM cards.
To find out if you need to unlock your phone, call your current provider, who'll be able to unlock it for you. (Your current provider may charge you to unlock it.)
Or, you can buy a new unlocked phone from the BT Shop.
We want to give you total control over your bill, so we give you some simple tools to manage your spending:
- A monthly spend cap
- A cap for spending while you're abroad
- The freedom to change your cap any time at My Mobile
- Text notifications when you're at 80% and 100% of your limit
- The My BT app to monitor your exact usage and allowance.
Log in to My Mobile to see your options.
Of course – if you’re not totally satisfied, you can cancel your order or return your items.
For mobile phone orders, you’ll need to let us know within 14 days of receiving the handset. Just call us on 0800 800 150 to arrange a return.
For SIM Only and Family SIM orders, we promise to give your money back after 30 days if you’re not happy. Just bear in mind that you won’t be refunded for any services you’ve used outside of your monthly plan allowance.
For more details on deliveries and returns, please go to mobile help.
If you order a phone before 4pm Monday to Friday or 11am on Saturday, we’ll aim to get your phone to you the next working day, including Saturdays. It might take up to 48 hours in some parts of the country, like the Scottish Highlands and Islands and parts of Cornwall.
SIM orders are sent via Royal Mail First Class, and are usually delivered next day. In some cases, delivery can take up to three days.
Important information
The legal stuff
Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9%.
Fibre from BT
91% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Check your speed at bt.com/speed. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply. ‡
Full Fibre from BT
8% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on home wiring, Wi-Fi connection and time of day.
Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we’ll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.
93% of calls dealt within UK and Ireland, some specialist teams are located offshore.
Streaming on multiple devices: The number of devices capable of simultaneous HD streaming on each package is based on an assumed minimum required speed of 10Mbps.
Complete Wi-Fi guarantee:
96% UK availability. BT sends additional discs to guarantee a reliable Wi-Fi connection in every room of your home. We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. If you still can’t get a reliable Wi-Fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub2 is connected to the fixed broadband network and it does not cover broadband faults. For full terms see bt.com/legalstuff.
4G Home Broadband
4G speeds vary by location, coverage and demand. Plans for use in fixed location only. 24 month min term. 4G coverage required.
BT Halo
BT Halo offers Our Price Promise, a Keep Connected Promise, double data (or more subject to offer) on your BT Mobile plan and access to Home Tech Experts. No Limits Plan available with selected mobile plans. Our Price Promise: annual price changes still apply. Keep Connected Promise: You’ll need to contact us to report the fault. Mobile network coverage required. Applies for the duration of your fault only. See full BT Halo terms.
BT Home Essentials
See full Home Essentials terms and conditions.
Stay Fast Guarantee
We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 30 days we can’t get you back to the speed we promised we’ll give you a £20 Reward card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control.
BT Broadband and TV Installation service terms
What we provide
1. We will:
a. install and connect your BT Hub and connect a device to the BT Broadband service;
b.. demonstrate a working product and test your Wi-Fi signal;
c. connect any additional kit for other BT products and services such as Complete Wi-Fi;
d. connect your BT TV to the BT Broadband, including any multi-room boxes where applicable; and
e. install a single additional cable / socket if needed in order to connect your BT Broadband Service.
2. You will be responsible for reconnecting any existing devices or equipment you may have.
Providing the Broadband installation service to you
3. In order to provide the service:
a. your property must be located on the UK mainland and Northern Ireland;
b. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and
c. there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.
Who will be carrying out the installation service?
4. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre).
When the Broadband installation service starts
5. We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.
6. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.
7. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.
Cancellation
8. You may cancel your agreement for the service at any time before the engineer starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.
9. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.
Other things you should know
10. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.
Ownership of broadband hubs and TV boxes
- As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub 2) and TV Boxes (Z4, G4 and G5) sent out to customers. Not applicable for Hubs and Wi-Fi Discs purchased outright.
- When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.
- You have a total of 60 days to return your items and which includes the time taken for us to send out a jiffy bag.
- If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details)
New Customer Packages:
BT Halo benefits
Our Price Promise: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.
Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2: available to Halo 3+ customers who don’t already have one.
Home Tech Experts: available to all BT Halo 3 and BT Halo 3+ customers Our Home Tech Experts are trained to install, repair and optimise BT products and service. See BT Halo terms.
Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances.
Broadband Unlimited with Landline
Prices and terms subject to change during the contract term.
For new Broadband Unlimited customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre Essential with Landline
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 24 months. Price from month 25 currently £36.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre Essential without Landline
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 24 months. Price from month 25 currently £31.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 1 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £39.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 1 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 2 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £44.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 2 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £39.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre with Halo3 customers that sign up for 24 months. Price from month 25 currently £69.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo 3 customers that sign up for 24 months. Price from month 25 currently £73.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 250 with Halo3 customers that sign up for 24 months. Price from month 25 currently £78.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo3 customers that sign up for 24 months. Price from month 25 currently £73.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 300 with Halo 3
Prices and terms subject to change during the contract term.
For new Full Fibre 300 with Halo 3 customers that sign up for 24 months, £78.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 with Halo 3
Prices and terms subject to change during the contract term.
For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre with Halo3+ customers that sign up for 24 months. Price from month 25 currently £80.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo 3+ customers that sign up for 24 months. Price from month 25 currently £84.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 250 with Halo3+ customers that sign up for 24 months. Price from month 25 currently £89.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo3+ customers that sign up for 24 months. Price from month 25 currently £84.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 300 with Halo 3+
Prices and terms subject to change during the contract term.
For new Full Fibre 300 with Halo 3+ customers that sign up for 24 months, £89.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 with Halo 3+
Prices and terms subject to change during the contract term.
For new Full Fibre 900 with Halo 3+ customers that sign up for 24 months, £95.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £44.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £39.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 250 customers that sign up for 24 months. £54.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. BT Virus Protect works on compatible PC/MACs.
Fibre 250 without Landline.
Prices and terms subject to change during the contract term..
For new Fibre 250 customers that sign up for 24 months. £49.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £44.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £39.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 500 with Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 500 customers that sign up for 24 months. £54.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 500 without Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 500 customers that sign up for 24 months. £49.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 with Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 900 customers that sign up for 24 months. £64.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 Without Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 900 customers that sign up for 24 months. £59.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
12 Month Student Deals
Broadband Unlimited 12 Months
Prices and terms subject to change during the contract term.
For new Fibre Unlimited customers that sign up for 12 months. Price from month 13 currently £31.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre Essential 12 Months
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 12 months. Price from month 13 currently £33.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 1 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 12 months. Price from month 13 currently £34.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 2 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 2 customers that sign up for 12 months. Price from month 13 currently £38.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 12 months. Price from month 13 currently £40.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 250 customers that sign up for 12 months. Price from month 13 currently £50.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 12 months
Prices and terms subject to change during the contract term.
For new Full Fibre 100 customers that sign up for 12 months. Price from month 13 currently £40.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 500 12 months
Prices and terms subject to change during the contract term.
For new Full Fibre 300 customers that sign up for 12 months. Price from month 13 currently £50.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 12 month
Prices and terms subject to change during the contract term. For new Full Fibre 900 customers that sign up for 12 months. Price from month 13 currently £60.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
30 day rolling contracts
Available via BT.com only. 30 day rolling plan requires 30 days cancellation notice. Any additional products with minimum commitment are not eligible to be taken in conjunction with this offer. Requires £50 activation fee upfront. Line Rental included in monthly cost. Customers will be charged for any unreturned equipment if they decide to cancel.
Reward Card
You must claim your BT Reward Card within 3 months of placing your order on bt.com by entering your details on www.bt.com/manage/bt-reward-card/, and must activate the card within 3 months of issuance.
If installed prior to 31-Oct: Following a successful claim, your card will be sent to the broadband installation address. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/
If installed from 1-Nov onwards: Following a successful claim, your card will be sent to the email account you signed up with. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/
The card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd.’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD
Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.
BritBox Offer:
Available to customers on BT consumer broadband plan UK residents only. Offer is available for six consecutive months. The six months starts as soon as we receive your request for Britbox. If Britbox is removed from your account at any point during the six-month period, you’ll be unable to get this offer again. At the end of the offer period, you’ll be automatically charged the standard monthly price for BritBox (currently £5.99 pm) and data used will decrement from any plan allowances depending on how you access the content. You can cancel the offer at any time. Offer is non-transferable. Britbox is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. Service is on demand content only. Device limitations apply. Compatible device required to stream content –see www.britbox.co.uk/help. Compatible equipment required to cast content to your TV. Terms apply. See BT.com/legalstuff. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content is variable and may be withdrawn at any time. Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of Britbox. Britbox terms apply. For more details see www.britbox.co.uk/terms
BritBox Chargeable:
£5.99 pm a month. Data used will decrement from any plan allowances depending on how you access the content. You can cancel the offer at any time. Offer is non-transferable. BritBox is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. Service is on demand content only. Device limitations apply. Compatible device required to stream content –see www.britbox.co.uk/help. Compatible equipment required to cast content to your TV. Terms apply. See BT.com/legalstuff. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content is variable and may be withdrawn at any time. Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of Britbox. Britbox terms apply. For more details see www.britbox.co.uk/terms.
Fibre speeds
BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won't support our top speed, we'll offer the best speed available. We'll always offer the best available speed on your line.
Broadband Extras
BT Virus Protect
BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See details.
* based on 5x McAfee True Key licenses and BT Virus Protect
BT Parental Controls
BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.
Flexible TV
24-month minimum term. Prices and content may vary. You can change your TV package every month. Any change will be at the standard price as set out in our tariff guide. Every plan comes with a recordable TV box (unless BT has already provided you with one). HDMI connection required. A 1.5m ethernet cable will be provided to connect your TV box and broadband hub. To connect your TV Box Pro and smart hub using wi-fi, we’d recommend that the box is less than 5 metres from the hub. Optional £30 charge for an engineer install, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment is by Direct Debit. Personal use only. Subject to availability. Terms apply.
Flexible TV Packages
Entertainment – AMC plus the latest award-winning entertainment and Sky Originals from channels including Sky Atlantic, plus over 300 Box Sets on demand, all from NOW Entertainment. NOW Entertainment RRP £9.99 per month. Netflix Basic plan, watch unlimited movies and TV shows on 1 screen at a time in HD. Netflix Basic plan RRP £6.99. NOW account required and terms apply. Netflix Terms of Use apply - see www.netflix.com/TermsOfUse for details.
Sport – All BT Sport channels with exclusive Premier League games and every match of the UEFA Champions League with the best world-class sport from football to UFC and much more.
Big Entertainment – AMC plus the latest award-winning entertainment and Sky Originals from channels including Sky Atlantic with over 300 Box Sets and all Sky Cinema channels with over 1,000 movies on demand and over 30 new movies added every month from NOW. NOW Entertainment RRP £9.99 per month, NOW Cinema RRP £9.99 per month. NOW account required and terms apply. A Netflix Basic plan, watch unlimited movies and TV shows on 1 screen at a time in HD. Netflix Basic plan RRP £6.99. NOW account required and terms apply. Netflix Terms of Use apply see www.netflix.com/TermsOfUse for details.
Big Sport – All Sky Sports channels, bringing you the Premier League, Formula 1®, golf majors and much more with the NOW Sports RRP £34.99 per month. Plus, watch all BT Sport channels with exclusive Premier League games and every match of the UEFA Champions League with the best world-class sport from football to UFC and much more from BT.
VIP – for those who want everything TV has to offer and more. AMC plus the latest award-winning entertainment and Sky Originals from channels including Sky Atlantic, all Sky Cinema channels with over 1,000 movies on demand, the biggest live events on 11 Sky Sports channels, all in full HD, from NOW. Plus, watch all 4 BT Sport channels with exclusive Premier League games and every match of the UEFA Champions League in HD and access to BT Sport Ultimate in up to 4K HDR from BT. NOW Entertainment RRP £9.99 per month, NOW Cinema RRP £9.99 per month, and NOW Sports RRP £34.99 per month. A Netflix Standard plan, watch unlimited movies and TV shows on 2 screens at the same time in Full HD. Netflix Standard plan RRP £10.99. NOW account required and terms apply. Netflix Terms of Use apply - see www.netflix.com/TermsOfUse for details.
For Broadband Unlimited customers, taking Essential or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition. NOW Membership will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. You can only watch/record one sport channel at any given time.
Non-flexible TV packages
Essential – AMC plus up to 94 Freeview channels including 16 in HD. 7 days of catch-up through your TV guide. The latest movies to rent or buy in the BT Player. Pause, record and rewind these channels on your BT TV set top box. 12-month minimum term.
Internet Mode (IP)
You can connect your TV Box pro using Internet mode or by using an aerial. The TV Box Mini only connects using Internet Mode. Some channels that are available in aerial mode may not be available in internet mode. It is not possible to watch recordings made in Internet mode if you switch to aerial mode. Existing TV Box Pro customers that move from aerial mode to Internet mode may lose any subsequent recordings and settings.
Ownership of TV boxes
- As of 13 December 2019, we own all BT Broadband TV Boxes (Z4, G4, G5, TV Box Pro & TV Box Mini) sent out to customers.
- When you replace your TV box, upgrade, or leave BT, please return your TV box to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide see BT.com/returns for more details
- You have a total of 60 days to return your items, and which includes the time taken for us to send out a jiffy bag.
Add-ons
All add-ons have a monthly minimum term and renew automatically until cancelled.
For customers taking BT Sport 4K: Selected content available in 4K. Min line speed and compatible equipment required. HD: HD on demand requires suitable HDMI cable, a HD ready TV and 5Mbps minimum line speed for streaming. NOW Boost: For customers with NOW content. Full HD & Dolby 5.1 on selected content only. No hayu and limited Kids content available. Full HD-capable device, compatible home cinema system and broadband (min. speed 12Mbps) required.
BT Sport: You can only access BT Sport in the UK.
Netflix: Available on a monthly minimum term for £6.99 a month. If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See www.netflix.com/TermsOfUse for details.
Prime Video: Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Prime Video is £5.99/month after the promotional offer period. Offer subject to change. Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
NOW 7 Day Free Trial: You may be entitled to a free 7-day trial with your NOW Membership. You are only eligible for a free trial if you are a new or existing BT TV customer, taking the following NOW Memberships: NOW Entertainment, NOW Cinema, NOW hayu and NOW Boost. Each NOW Membership has its own free 7-day trial. You are not eligible for a free trial if you’ve had one before on a selected Membership via BT TV or NOW, or if your free trial is on a selected NOW Membership which you have already had bundled into a TV package. Your 7-day free trial will start from the date you place your order. We may ask for the email address you used to set up an existing or recent NOW account. At the end of the free trial, the NOW Membership will automatically renew to its standard price per month. (Entertainment £9.99pm; Cinema £9.99pm; hayu £4.99pm; Boost £6pm). You will be charged for a full month of content to your payment method, which will be added to your next BT bill, unless you cancel your NOW Membership before the end of the free trial. To cancel, go to My BT and turn off the auto-renewal. You can cancel at any time within the free 7-day trial period, and you’ll still be able to enjoy your NOW Membership for free for the full 7 days.
Extra Box: One box per customer. Only available on Fibre Broadband plans, minimum speed threshold of 35Mbps apply for TV Box Mini, speeds of under 35Mbps (but above 23Mbps) may be offered an alternative. May require a primary box upgrade for the TV Box Mini.
Asian Mix: Available for a monthly minimum term for £5 a month. Content may vary.
See our tariff guide for details of all our standard prices.
Calls to service numbers
Calls to service numbers starting 084, 087, 09 & 118 consist of an access charge from BT, plus a service charge set by the company you call – check the tariff guide for the latest charges.
Where calling plans include a set number of minutes we always round up to the nearest minute.
Pay As You Go: 30 day minimum term. Check the tariff guide for the pence per minute rates for all UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands.
500 Minutes: 30 day minimum term. 500 inclusive anytime minutes to UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands. Maximum of 150 calls to 0845 and 0870 numbers. If you exceed your 500 Minute calling plan allowance two months in a row we’ll move you onto our Unlimited Minutes plan.
700 Minutes: 30 day minimum term. 700 inclusive anytime minutes to UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands. Maximum of 150 calls to 0845 and 0870 numbers. If you exceed your 700 Minute calling plan allowance two months in a row we’ll move you onto our Unlimited Minutes plan.
Unlimited Minutes: 30 day minimum term. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. 150 calls or 1000 minutes a month to 0845 and 0870 numbers.
International Freedom
Only £11.23 a month. Includes calls to landlines in 36 International destinations. For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy (calls over 600 minutes a month will be charged from 7,83p a minute) and Terms and Conditions apply. Some regions are included or excluded within countries:
- Australia includes the Christmas Islands & Cocos Islands
- Cyprus excludes Northern Cyprus
- Ireland is the Republic of Ireland. Calls made from Nothern Ireland fo fixed lines in the Republic of Ireland are not included within International Freedom & will be charged at standard rates.
- Italy includes the Vatican City
- New Zealand includes the Chatham Islands
- Spain includes the Canary Islands
Friends & Family International
Only £2.63 a month. A 30.40p call set up fee applies.
Call Diversion
Customers pay for the diverted leg of the call at applicable rates.
Voicemail
An optional service with no minimum call commitment. For the monthly fee please check our tariff guide for the latest charges.
If using the call return feature it will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1. This is because calling 1571 may lead to a chargeable call. A facility fee will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with 1571. Please check with your supplier.
BT 1471
Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.
BT8600 Nuisance Call Blocker
Nuisance call blocking functionality blocks up to 100% of nuisance/unwanted calls. To block nuisance calls you need the Caller Display service to be active on your account. See landline details.
Line rental
You can pay for your monthly line rental by direct debit for the latest on the costs please see our tariff guide.
Home Phone Saver 2020
£21.99 a month. Available to new and existing BT customers that sign up for an 18 month minimum term. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Terms apply.
Line Rental Plus
For a small additional cost line rental plus is available to new and existing standard BT line rental customers – please see our tariff guide for the latest charge.
A 12-month minimum term applies for new line rental contracts. Includes PromptCare, Choose to Refuse, SMS alerts, Premium Rate Service and International Call Barring. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. Terms apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. PromptCare is not available on telephone lines provided using fibre technology.
BT Sport Monthly Pass
BT Sport monthly pass £29.99 a month. 28 day minimum term. Renews automatically until cancelled. You can only access BT Sport in the UK. Includes HD content and Dolby Atmos on selected events, minimum line speed and compatible device needed. Maximum of 2 devices may be used simultaneously.
BT Sport App Only
BT Sport App: New 24-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.
BT Sport on BT TV with BT Broadband
BT Sport with BT TV: £18.00 a month. 24 month contract. New 24-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit. Terms apply.
BT Sport on BT TV with BT Superfast Fibre
BT Sport with BT TV: £18.00 a month. 24 month contract. New 24-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit.Terms apply.
BT Sport on Sky Digital Satellite Platform
BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. e-billing required. UK only. Terms apply. Prices and BT Sport content subject to change at any time.
BT Sport Ultra-HD and HD - BT Sport Ultra-HD and HD - service requires HD ready TV & cabling; Sky customers need a black Sky box. Available to new and existing non-HD BT Sport customers that watch BT Sport on Sky or BT TV with BT Superfast Fibre. There's a one month minimum term. £6.50 a month.
BT Sport on 2nd Sky Box - For new and existing customers who access BT Sport via the Sky Digital Satellite Platform and have a Sky Multi-room subscription, signing up to BT Sport Second Box on a rolling one month contract. You'll get BT Sport Second Box at no extra charge for the first three months. From month four you will pay the standard monthly subscription charge (currently £6 a month). It must be taken with a standard BT Sport subscription. You can end your subscription to BT Sport Second Box at any time subject to 30 days' notice. Offer excludes existing BT Sport Second Box customers.
BT Sport on Sky TV Only (1 month contract)
BT Sport on Sky Digital Satellite Platform: BT Sport is also available on the Sky Digital Satellite Platform for customers who sign up on a rolling 1 month basis. £35 activation charge applies. Sky box and active viewing card required. Excludes Multiscreen. E-billing required. UK only. Prices and BT Sport content subject to change at any time. Terms apply.
BT Sport on Sky TV Only (12 month contract)
BT Sport: For UK residential customers. BT Sport on Sky TV requires Sky box, active viewing card and 12-month BT Sport contract. Excludes Multiscreen. £20 activation charge applies. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.
BT Sport on Sky TV with BT Broadband
BT Sport on Sky TV with BT Broadband: For UK residential BT Broadband customers. New 24-month BT Broadband contract required. BT Sport on Sky TV also requires Sky box, active viewing card and 24-month BT Sport contract. Ongoing BT Broadband contract renewal needed to get discounted BT Sport. £26.75 a month out of contract charge applies if you don’t renew your BT Broadband contract. Excludes Multiscreen. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.
Monthly Spend Cap
Your spend cap is for data, minutes or texts beyond your plan’s monthly allowance, you can set a limit on what you spend. Any add-ons you buy won’t count towards the spend cap and you’ll get separate one-off or monthly charges for these.
Your initial cap is set to £40 for out of plan spend and £35 for data roaming, you can decrease your limit to £0 or increase up to a maximum of £200 subject to your credit status.
BT Wi-fi & 4G
See btwifi.com. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers.4G speeds vary by location, coverage and demand.
5G
Check Coverage checker before buying. Speeds vary by location, coverage and demand. 5G coverage, plan & compatible device needed.
Add ons
Extra Speed - With Extra Speed 4G, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed 4G is not available on BT Business Mobile plans.
Roaming - Travel Data Pass is a daily data roaming add-on available to all existing BT Mobile customers. USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data – whichever comes first.
Wi-Fi Calling
Available on selected enabled BT Mobile plans and iPhone 5S and above. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.
4G Calling
Available on selected enabled BT Mobile plans and iPhone 6 and above. 4G connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.
Wi-Fi / 4G Calling
Available on selected enabled BT Mobile plans. 4G Calling also available on iPhone 6 and above – 4G connection required. Wi-Fi Calling also available on iPhone 5S and above - Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.
BT Mobile Plans
Discounted price for BT broadband homes (excludes business). Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK.. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 39.19p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/terms
Exclusive EE deals
The EE deals that we feature online with BT Mobile, that BT broadband customers get exclusive access to are only available for new EE customers.
Prices may change at any time during the contract
Available to existing BT Mobile SIM-Only or Family SIM customers. BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 39.19p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/legalstuff.
BT Mobile Extras
Extra Speed
With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed is not available on BT Business Mobile plans.
Data and minute add-ons
These add-ons run on a 30 day rolling contract until you cancel them. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time
A UK Add-On covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. (So if you buy a 500MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous 20). The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.
If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. (You can still carry on using it until the date of your next bill and we won't charge you again). Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons. They're for your personal use and subject to BT Mobile Service terms and conditions.
BT Halo Broadband benefits
Our Price Promise: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation plus 3.9%. See bt.com/prices for more information.
Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2: available to BT Halo 2 customers who don’t already have one.
Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances.
BT Halo Mobile benefits
Fastest 4G speed: your actual speed will depend on factors such as your mobile coverage, demand and location.
No Limits Plan:New and existing BT Halo customers taking selected BT Mobile plans. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. 150 calls or 1000 minutes a month to 0845 and 0870 numbers.
Mobile plan prices may change at anytime during the contract.
Available to existing customers (excludes business). Payment is by direct debit and subjective credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage, and demand. One minute minimum call charge. begin 084,087, 09 and 118 have access charge of 39.19p per minute plus a service charge set by the company you call.
Terms and conditions - EE and BT are part of the BT group
Your EE mobile contract will be with EE Ltd. Your BT Broadband contract is with BT Plc and is unaffected.
Special Offers
BT Broadband customers joining EE are entitled to one special offer per BT account. The Special Offer can either be an Exclusive Deal or a 10% discount off EE plans. Accounts must be registered in same name and address. New EE customers only. Consumer plans only. Cannot be used in conjunction with any other offers unless expressly stated. Offers are non-transferable.
Exclusive Deals
From time to time BT Broadband customers will be able to access EE deals that are not available to any other customers.
10% off EE
Available to BT Broadband customers when joining EE on a pay monthly handset or 12 months or more SIM only plan. Discount applied after any other valid offer on the monthly price of the EE plan only – excludes upfront device cost, out of bundle call charges and all other costs. Discount applied after sale and your broadband service is active and will show on EE bill. No cash alternative.
Terms and exclusions apply. Game catalogue varies over time, by region and by device. See xbox.com/gamepass for details. AIRBUS and other Airbus product and service marks are protected trademarks of Airbus. All rights reserved. Officially licensed by Airbus. Cessna names, emblems, body designs, and logos are trademarks and intellectual property of Textron Innovations Inc and are used under license to Microsoft Corporation. The Cub Crafters names, emblems, body designs and logos are trademarks and intellectual property of Cub Crafters and are used under license to Microsoft Corporation.