Notifying us of a bereavement

We're sorry to hear that you've experienced a bereavement. Thank you for taking the time to let us know.

How to tell us

You can tell us online or by phone.

You'll need the account holder's name, date of birth and address.

It's useful to have their latest bill in case we need other information, such as their account number or last bill amount.

We don't need to see the death certificate.

Use the online form to notify us of a bereavement.

You'll need the account number or BT telephone number (mobile or landline) to use the form.

You'll also need to tell us what you want us to do with the account, for example change the name of the account holder or close the account.

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