Your final bill

You've been charged for a full month

Your last bill may have charged you for a full month of service as usual, even if your service ends before the end of that billing period.

You’ll get refunded the difference within two weeks of leaving BT.

This charge is under each BT product in ‘Your regular charges’. Check where ‘Your regular charges’ are on your bill.

Cancellation charges

You may also have a cancellation charge on your bill, if you ended your contract early. Show cancellation charge on the bill.

How to check your bill

Check your bill online

Use this sample bill for help finding the charges on your bill

Tap or click on this sample bill to understand each part of your bill.

‘Regular charges’ are the fixed price of your product each month, including your plan and add-ons, for example, extra minutes or data boosts.

You’re charged a month in advance.

You'll get a cancellation charge if you leave BT before the end of your contract.

Find out more about cancellation charges

The date your bill is produced - any calls, data, add-ons or purchases after this date will be charged on your next bill. It’s not the day your payment is due.

Your BT account number (the first 2 letters and 8 numbers) followed by the bill reference number.

Your address -where we send the bill.

Change bill address

Your last bill may have charged you for a full month of service as usual, even if your service ends before the end of that billing period.

You’ll get refunded the difference.

Your account is in credit if you paid more than you used in the last billing period.

This is the total of charges and discounts to your bill, including ‘one-off charges’ like hubs, equipment, engineer visits or connection charges.

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