If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it.
Here are some answers to help you
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BT Broadband connection problems -
Connecting and setting up your BT Hub Learn how to set up your BT Hub for BT Broadband.
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How do I connect my device to my BT Hub by Ethernet cable? Connecting to your BT Hub with wires gives you the fastest and most reliable broadband connection.
Go back to: What type of connection problem are you having?