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Fixing dropping wired broadband connection

Big things are coming at EE

BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

HUB LIGHT SOLID BLUE

Try the simple steps below to fix your problem. After each step recheck your connection.

 

New broadband customer : Your connection takes around 10 days to adjust after activation so it’s possible to experience fluctuations with it during this time.   

Check your Ethernet cable is connected to your hub

Laptop connected to hub with ethernet cable

Make sure your Ethernet cable is firmly plugged into your hub and  your device. Loose cables can affect your connection.

Try also using a spare cable and plug it into a different port of your hub to check there isn't a fault with your cable.

 

 

 

 

Restart and test your devices

illustration image of multiple digital devices

Uplug and reconnect your devices one by one to see if the problem is just with one device - if it is contact your manufacturer for help.

 

Unplug unused devices

illustration image of computer and smartphone

 

Disconnect unused devices connected to your hub including things like network switches and power adapters if possible. Having lots of things connected can affect your hub’s performance.

 

 

 

 

 

Monitor when your connection drops

illustration clock image

Your connection can be affected by other electrical appliances being switched on or off like your microwave or stereo speakers. Make sure your hub is placed away from other appliances.      

 

 

Still need help ?  Get in touch

 

 

 

 

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