Can I move my BT Email address to another account?

Log in to My BT with your BT ID and select Your Products from the top of the page.

Then scroll down to the Included in your product section and click on the link to Import an email address.

You'll need to provide the email address and password of the email you want to move and select Enter.

If the email address is linked to another BT ID, you'll be asked to provide details of this too.

Once the move is complete, you'll get a confirmation message and the email address will be shown in your email management page.

Yes, you'll be able to link it to your new broadband account. You can only do this once your broadband has been set up and activated.

We'll send you confirmation of your broadband activation, and once you get this you can follow the advice to Move an email address (mailbox).

If you're moving a Basic email address, we'll automatically upgrade your email to Standard. 

If you're moving a Premium email address to your broadband account we’ll automatically close the Premium account when the last email address is moved.

Yes, it's the same process but the user of that email address must agree to it being moved.

Whilst we don't recommend sharing passwords, the move can only be done if the owner of the email address to be moved is happy to share their passwords with you. They'll need to do this for the email address and the BT ID it's linked to. We recommend you complete the process together.

You won't be able to move an email address used by somebody else if:

• The user of the email address doesn't give their permission
• It's linked to a BT ID that doesn't belong to the user of the email address
• It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved

Once the email address is moved, it's very important you 'gift' it back to the other person. This means that although their email address is now linked to your account, they keep their own security details and responsibility for the email address. Once you've done this, they'll be asked to set up a new password and link it to a BT ID.

The email address you've moved will then appear in the friends and family section of your email management page, which looks like this:

You won't be able to move an email address used by somebody else if:

• It's linked to a BT ID that doesn't belong to the user of the email address
• It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved

The user of the email address will need to ask the owning BT ID holder to gift the email address to them. The user of the email address will then be asked to set up their own BT ID and password. Once they've done this, assuming they give permission, you'll be able to move the email address.

Once the email address is moved, it will appear in the friends and family section of your email management page.

Yes. It's the same process but you'll have to move each one separately.

Remember, you won't be able to move an email address used by somebody else if:

• The user of the email address doesn't give their permission
• It's linked to a BT ID that doesn't belong to the user of the email address
• It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved

Yes. It's the same process.

Remember, you won't be able to move an email address used by somebody else if:

• The user of the email address doesn't give their permission
• It's linked to a BT ID that doesn't belong to the user of the email address
• It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved

When the last or only email address linked to a Premium email account is moved to another billing account, we'll automatically close the account down.