You can help reduce the environmental impact of your BT equipment by sending it back to us. We'll reuse some of the components and recycle the rest.
We could be recycling them safely or putting them back into homes.
Please return BT equipment to us. We'll charge a fee if you decide to keep it.
You have 60 days to return any equipment.
Check what type of BT Hub or type of BT TV Box you have.
|
Type of equipment |
Charge |
|---|---|
|
Home Hub, Smart Hub |
£43 |
|
Smart Hub 2 |
£50 |
|
Non-recordable TV box (Z4) |
£60 |
|
|
£89 |
|
4K recordable TV box (G5) |
£115 |
|
Complete Wi-Fi discs |
£30 per disc |
We’ll send packaging and postage labels. Choose the best way to send it for your type of equipment.
You can request another pre-paid returns bag through your My BT account.
Attach the returns label to the packaging and take it to your nearest Post Office. You must keep proof of postage.
Arrange a Parcel Force courier to collect it (you don’t need to print a postage label).
Attach the returns label to the packaging and take it to your nearest Post Office. You must keep proof of postage.
Caontact us at 0800 0800 150 if you’re unable to go to a Post Office, for example because you have a long-term health issue.