BT TV aerial
TV aerial
We've partnered with aerial install specialists Total Support Group (TSG) who provide an aerial install service to BT TV customers.
An aerial will give you access to Freeview channels, like BBC and ITV. Check which Freeview channels are available at your address.
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Order an aerial
-
Appointments
-
Aerial installation
-
Switching to
Internet Mode
Order an aerial
Aerial appointments are available to BT TV customers for £30 (including 20% VAT). An engineer will come out and ensure that an aerial is up and working. That might mean fixing an existing one, or fitting a new one.
To place an order, call our TV technical help team on 0800 800 150.
TSG may not be able to fit an aerial if:
- your home is more than two storeys high
- your home is listed or in a conservation area
- the engineer can't get safe access to your roof
- you are in a rented property and haven't got permission from the landlord
TSG provide a 12-month warranty for the equipment and parts used.
Your aerial appointment
Once you have ordered an aerial, TSG will give you a call to arrange an installation date. You should receive the call within 48 hours of placing your order.
Please call TSG on 03331 210024 and quote your order reference.
If you need to change your appointment date, you must tell TSG at least two working days before the scheduled appointment, or we may charge you a missed appointment fee.
TSG can be contacted between 9am to 5pm, Monday to Friday, on 03331 210024.
Call us on 0800 800 150.
The day of your installation
A TSG engineer will call you on the morning of the appointment to confirm the details. If you don’t get a call, or you know you won't be in, please call TSG on 03331 210024.
The appointment usually takes up to 3 hours, depending on the size of your home. During this time the engineer will ensure an aerial is up and working. That might mean fixing an existing one, or fitting a new one. If a new aerial needs installing, they will agree on a suitable outside location with you. Then, install cabling from the aerial to your chosen location. Once fitted, the engineer will test the signal and show you the results.
Although unlikely, if the engineer can't fit an aerial, they'll discuss the options with you. TSG will then update us on the next working day, and we'll contact you to arrange the next steps. discuss further.
BT TV Box Pro
If you have a TV Box Pro, you have the option to connect to your digital channels one of two ways;
- Connect using an aerial
- Connect using internet mode
Switching modes
The only way to swap from Aerial to Internet mode is to do a factory reset with the aerial unplugged (or vice versa to go from internet to aerial, factory reset with the aerial plugged in), this will allow the channel reception to be selected during setup.
Doing this in maintenance mode (a setting that allows advanced changes and restores to be made) will help to protect any recordings on the box. If a customer moves from Internet to Aerial, their recordings made in internet mode won’t work due to content rights issues. Any reminders will also be lost switching in either direction.
Once you’ve reset your box, follow the set up process as normal and when prompted to select the TV Channels Mode, select the Stream TV Channels from the internet option.
-
Order an aerial
-
Appointments
-
Aerial installation
-
Switching to
Internet Mode
Order an aerial
Aerial appointments are available to BT TV customers for £30 (including 20% VAT). An engineer will come out and ensure that an aerial is up and working. That might mean fixing an existing one, or fitting a new one.
To place an order, call our TV technical help team on 0800 800 150.
TSG may not be able to fit an aerial if:
- your home is more than two storeys high
- your home is listed or in a conservation area
- the engineer can't get safe access to your roof
- you are in a rented property and haven't got permission from the landlord
TSG provide a 12-month warranty for the equipment and parts used.
Your aerial appointment
Once you have ordered an aerial, TSG will give you a call to arrange an installation date. You should receive the call within 48 hours of placing your order.
Please call TSG on 03331 210024 and quote your order reference.
If you need to change your appointment date, you must tell TSG at least two working days before the scheduled appointment, or we may charge you a missed appointment fee.
TSG can be contacted between 9am to 5pm, Monday to Friday, on 03331 210024.
Call us on 0800 800 150.
The day of your installation
A TSG engineer will call you on the morning of the appointment to confirm the details. If you don’t get a call, or you know you won't be in, please call TSG on 03331 210024.
The appointment usually takes up to 3 hours, depending on the size of your home. During this time the engineer will ensure an aerial is up and working. That might mean fixing an existing one, or fitting a new one. If a new aerial needs installing, they will agree on a suitable outside location with you. Then, install cabling from the aerial to your chosen location. Once fitted, the engineer will test the signal and show you the results.
Although unlikely, if the engineer can't fit an aerial, they'll discuss the options with you. TSG will then update us on the next working day, and we'll contact you to arrange the next steps. discuss further.
BT TV Box Pro
If you have a TV Box Pro, you have the option to connect to your digital channels one of two ways;
- Connect using an aerial
- Connect using internet mode
Switching modes
The only way to swap from Aerial to Internet mode is to do a factory reset with the aerial unplugged (or vice versa to go from internet to aerial, factory reset with the aerial plugged in), this will allow the channel reception to be selected during setup.
Doing this in maintenance mode (a setting that allows advanced changes and restores to be made) will help to protect any recordings on the box. If a customer moves from Internet to Aerial, their recordings made in internet mode won’t work due to content rights issues. Any reminders will also be lost switching in either direction.
Once you’ve reset your box, follow the set up process as normal and when prompted to select the TV Channels Mode, select the Stream TV Channels from the internet option.