BT Whole Home Wi-Fi FAQs - System requirements

Should I turn off my hub (router) wi-fi?

There's no need to turn off your hub (router) wi-fi. Just remember on your devices to ‘forget this network’ for your hub (router), making sure you're connected to the Whole Home Wi-Fi network.

Screenshot showing Forget This Network

However, turning off your hub (router) wi-fi may improve your Whole Home Wi-Fi performance, particularly where there are lots of other wireless networks.

Does Whole Home Wi-Fi support Power over Ethernet (IEEE802.3af)?

No, Whole Home Wi-Fi can only be powered by the included AC adapter(s).

Does Whole Home Wi-Fi support multiple WLANs including a guest network?

Yes. Whole Home Wi-Fi supports both normal SSID and Guest Network WLAN for both 2.4GHz and 5GHz.

How many discs are supported on one network?

Eight discs are currently supported.

Was this answer helpful?

Tell us how we can improve this article

Select an option that apply:

it's too long

I didn't get the information I need

I found it difficult to follow

Another reason

Thanks for your feedback

Please select one feedback option

Submit

Print these instructions

Need more help?

More options

Ask the BT Community >

Make a complaint >