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Why is my answering machine not recording messages on my BT Home SmartPhone?

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BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

  1. Check the memory is not full. Your BT Home SmartPhone can digitally record up to 24 minutes of messages
  2. Check that the answering machine is turned on and set to Answer & record mode (if you have 'Answer Only' mode set the answering machine will not record messages)

    • Touch the Answer phone icon on the 'Home screen'
    • Press Menu
    • Touch Settings
    • Touch Answer mode
    • Touch Answer & record
  3. If you have BT Answer 1571 or a similar service, you may need to change the answer delay setting on your phone (the number of times the phone will ring before the answering machine takes the call) to ensure the answering machine takes the call before the answering service
  4. For BT1571, set the answer delay to not more than 5 rings

    • Touch the Answer phone icon on the 'Home screen'
    • Press Menu
    • Touch Settings
    • Touch Answer delay
    • Select 5 rings

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