Back

Fixing your dropping wi-fi

Big things are coming at EE

BT and EE are part of the same family, and big things are coming for the EE brand. But this won't change any of the BT services you have with us today. Read more about the changes coming to EE.

HUB LIGHT SOLID BLUE

Try the simple steps below to fix your problem. After each step recheck your wi-fi connection. 

 

New broadband customer : Your connection takes around 10 days to adjust after activation so it’s possible to experience fluctuations with it during this time.   

Move your hub

illustration house frame with connected devices

Your hub’s location and interference from other appliances can affect its signal strength. To get the strongest wi-fi signal make sure your hub is:

 

  • kept in an open space in your home
  • not placed behind your TV or in a cabinet, on the floor, near windows or a fishtank
  • kept away from thick walls, metal objects and electrical appliance

 

 

 

Unplug unused devices

illustration image of computer and smartphone

Having lots of devices connected at the same time can reduce your wi-fi performance.

 

Switch your wi-fi channel

hub being switched on and off

You might be using a wi-fi channel that’s too busy which is why your connection is dropping.  Switch channel by turning your hub off for a few seconds and back on again.

Alternatively, if you keep Smart Wireless turned on, your hub will always automatically switch to the least busy channel.

Learn more about Smart Wireless >

 

 

 

Update your device software

illustration image of multiple digital devices

 

Make sure you have the latest sofware on your devices to ensure you get the best wi-fi performance. 

You’ll get a notification on your device with steps to follow when updates are needed.

 

 

 

 

 

Monitor when your connection drops

illustration clock image

 

Your connection can be affected by other electrical appliances being switched on or off like your microwave or stereo speakers. Try to avoid placing your hub near other appliances.           

       

 

 

 

Extend your signal

house animation showing flashing digital devices

 

If you're struggling to connect to your wi-fi in some rooms, there might be areas your signal can’t reach.

You can get online everywhere in your home guaranteed with our Complete Wi-Fi discs which extend your hub's signal.

Learn more about complete wi-fi >

 

 

 

 

 

Switch to a wired connection

image laptop connected to back of hub with ethernet cable

If you've tried everything else, try connecting your device to your hub using the Ethernet cable supplied with your hub.

Using a wired connection often gives a more stable service.

 

 

 

Still need help ?   Get in touch

 

 

Need more help?



More options

Ask the BT Community >

Make a complaint >

Contact us >