Here are some answers to help you

• What's the difference between an Account holder and an Account manager in My BT?

  Here's what the different account roles in BT are and what they mean for you.

• Can I change my BT ID security question and answer?

  Follow these simple steps to change your BT ID security question and answer.

• Changing your BT ID username and security details

  Discover how to change your BT ID username.

• I have tried to activate my BT ID but my security answer is incorrect

  Find out how to activate your BT ID if your security answer is wrong.